FAQ - frequently asked questions
Q: I haven't received the order completion email yet.
A: If you enter an email address that uses a domain specific to your mobile phone company, such as ezweb.ne.jp, docomo.ne.jp, or softbank.ne.jp, the email may be rejected due to filters or device settings. There is.
Q: How many days will it take for the product to arrive after I place an order?
A: Generally, products will be delivered by Yamato Transport within the second business day after receiving your order at the latest. If you live in Hokkaido, Kyushu, Shikoku, etc., it will take a full day to receive your order after shipping, but if you live in Kanto, Chubu, Kansai, etc., it will be delivered as early as the next morning.
Q: What are the sales plans for new brands and products?
A: We will notify you in advance about the sale of new brands and products on our official LINE account. Please register as a friend.
Q: Regarding deferred payment.
A: Please refer to the page linked below for details regarding deferred payment.
Paidy Frequently Asked Questions
Q: Will sold out items be restocked?
A: Of course, we will resell the products we receive many requests for restocking at any time. Please use the "restock request" button at the bottom of the sold out product page.
Q: What payment methods do you accept?
A: Various credit card payments - VISA / JCB / Mastercard / American Express - as well as Amazon Pay, PayPay / Rakuten Pay / LINE Pay / au PAY / You can use Apple Pay, Google Pay, Paidy, etc.
Q: Is gift wrapping possible?
A: Yes, it is possible.
GIFT / gift wrapping
Q: I don't know how to use gift cards.
A: When purchasing a product, there is a field for entering a gift code on the payment screen. Please enter the code of your gift card there and it will be applied.
Q: Can I use multiple gift cards at the same time?
A: Of course you can. Please enter each gift code on the same payment screen.
Q: Do gift cards have an expiration date?
A: Basically, there is no expiration date. If there is an expiration date for a special reason, we will inform you of this in the email when sending the gift card.
Q: Can I check the delivery status during delivery?
A: You can check the confirmation in the email sent after shipping is complete. The Yamato Transport tracking number is also listed, so you can track it yourself.
Q: How to log in
A: You can log in from the menu on the top page. If you are using a smartphone screen, please log in from the menu icon at the top left (if you are using a PC screen, please use the account icon at the top right of the screen).
Q: After placing my order, I did not receive an order confirmation email or shipping completion email.
A: If you register an email address that uses a domain specific to a mobile phone company such as au, docomo, or softbank, there may be cases where the email is not delivered due to filters, etc.
Q: Can I change the registered details of my account?
A: If your address, name, or phone number changes, please create a new account or email us and we will change the details at any time.