FAQ - frequently asked questions

Q: I haven't received the order completion email yet.

A: If you enter an email address that uses a domain specific to your mobile phone company, such as ezweb.ne.jp, docomo.ne.jp, or softbank.ne.jp, the email may be rejected due to filters or device settings. There is.

Q: How many days will it take for the product to arrive after I place an order?

A: Generally, products will be delivered by Yamato Transport within the second business day after receiving your order at the latest. If you live in Hokkaido, Kyushu, Shikoku, etc., it will take a full day to receive your order after shipping, but if you live in Kanto, Chubu, Kansai, etc., it will be delivered as early as the next morning.

Q: What are the sales plans for new brands and products?

A: We will notify you in advance about the sale of new brands and products on our official LINE account. Please register as a friend.

Add friend

Q: Regarding deferred payment.

A: Please refer to the page linked below for details regarding deferred payment.

Paidy Frequently Asked Questions

Q: Will sold out items be restocked?

A: Of course, we will resell the products we receive many requests for restocking at any time. Please use the "restock request" button at the bottom of the sold out product page.

Q: What payment methods do you accept?

A: Various credit card payments - VISA / JCB / Mastercard / American Express - as well as Amazon Pay, PayPay / Rakuten Pay / LINE Pay / au PAY / You can use Apple Pay, Google Pay, Paidy, etc.

Q: Is gift wrapping possible?

A: Yes, it is possible.

GIFT / gift wrapping

Q: I don't know how to use gift cards.

A: When purchasing a product, there is a field for entering a gift code on the payment screen. Please enter the code of your gift card there and it will be applied.

Q: Can I use multiple gift cards at the same time?

A: Of course you can. Please enter each gift code on the same payment screen.

Q: Do gift cards have an expiration date?

A: Basically, there is no expiration date. If there is an expiration date for a special reason, we will inform you of this in the email when sending the gift card.

Q: Can I check the delivery status during delivery?

A: You can check the confirmation in the email sent after shipping is complete. The Yamato Transport tracking number is also listed, so you can track it yourself.

Q: How to log in

A: You can log in from the menu on the top page. If you are using a smartphone screen, please log in from the menu icon at the top left (if you are using a PC screen, please use the account icon at the top right of the screen).

Q: After placing my order, I did not receive an order confirmation email or shipping completion email.

A: If you register an email address that uses a domain specific to a mobile phone company such as au, docomo, or softbank, there may be cases where the email is not delivered due to filters, etc.

Q: Can I change the registered details of my account?

A: If your address, name, or phone number changes, please create a new account or email us and we will change the details at any time.